Cancellations
- Awaiting seller or Confirmed: cancel instantly from your order page.
- Preparing or Packed: request a cancellation; the seller approves or declines.
- Shipped or Delivered: cancellation isn't possible; request a return after delivery.
Returns
- Request a return within the seller's return window (14 days by default) from delivery.
- Choose the items and quantities and tell us why.
- The seller reviews the request. If approved, send the item back using the instructions you receive.
- When the seller receives the item, the return is completed.
Disputes
If a seller declines your return and you disagree, escalate it from the order page. Our support team makes the final decision.