Orders
Why does my order have several packages?
Items from different sellers ship separately. Each seller prepares and ships its own package, and each package has its own tracking.
Can I change my delivery address after ordering?
Not directly. Cancel the package while it is still awaiting the seller or confirmed, then order again with the new address.
Returns
How long do I have to return an item?
Each seller sets a return window, shown on the product page and in your order. The default is 14 days from delivery.
What if the seller declines my return?
Open the return in your order and choose Escalate. Our support team will review it and make a final decision.
Account
I didn't receive the verification email.
Check your spam folder, then use Resend verification email in your account. You must verify your email before placing an order.
Selling
How do I become a seller?
Choose Sell on Somali Online and complete the application. We review applications within two business days.
Why is my product still pending?
New listings and significant edits are reviewed before they appear in the store. You'll be notified when the review is complete.